Success Story
Sri Lanka Telecom (SLT) is the National ICT solutions provider and the leading broadband and backbone infrastructure services provider of Sri Lanka. For over 163 years, the company has served over nine million customers including domestic users, small and medium enterprises (SMEs), retail customers, multinationals and enterprises, public sector institutions, and other operators and wholesale customers need for connectivity. The company’s transformation into a digital service provider has enabled it to move beyond telecommunications services, to provide a variety of services and solutions that cater to a digital lifestyle.
COLLABORATION WITH INAIPI & AVAYA
One of the remarkable milestones in SLT’s journey toward digital transformation is its collaboration with Inaipi powered by Avaya. This partnership has not only elevated SLT’s capabilities but has also redefined the landscape of connectivity solutions in Sri Lanka.
Recognizing the potential and value of this Private Cloud CCaaS offering, SLT swiftly implemented it into its service portfolio. This partnership delivered an exceptional customer experience, leaving no doubt that SLT was on the right track toward revolutionizing the industry.
A REMARKABLE ACHIEVEMENT
A luxurious 5-star city hotel located in the center of Colombo and in the heart of tourist and commercial hubs.
The success of this collaboration commenced with Cinnamon Hotels, being their first customer to implement CCaaS. This ambitious venture kicked off with 36 seats, and its impact was nothing short of spectacular.
LAUNCH OF INAIPI CCaaS POWERED BY AVAYA
The successful CCaaS implementation at Cinnamon Hotels is just the beginning, as SLT continues to expand its reach and impact. Understanding the immense potential of this cloud solution, SLT took proactive steps to amplify its awareness. They hosted an event in Sri Lanka that attracted more than 100 interested attendees, for launching the Inaipi CCaaS powered by Avaya. This event has subsequently generated numerous promising leads.
RESULTS AND FUTURE PROSPECTS
SLT has attracted larger pool of potential leads through the event’s launch and is anticipating 500+ seats within the next six months. This partnership is pivotal for SLT as it aligns with their digital transformation journey and plays a significant role in shaping the future of connectivity in Sri Lanka.